Support forum

Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_TopicIcon
Status undelivered SMS
sp_NewPost Add Reply sp_NewTopic Add Topic
June 1, 2018
12:58 pm
Djapo
Guest
Guests

Thanks!

Problem has been i diferent MessafeIDFormat. Original format on SMS service is Numeric

June 1, 2018
11:19 am
Henk Helmantel
Admin
Forum Posts: 876
Member Since:
May 28, 2013
sp_UserOfflineSmall Offline

Hello Djapo,

The most likely reason why Diafaan SMS Server does not show the status updates from an SMPP server is that it expects the message ID of the delivery reports in a different format. The SMPP specifications is open to different interpretations of the message ID format in the delivery reports and when the server uses a different format for the message ID, Diafaan SMS Server may not be able to match the delivery report with the original message.

You can set the 'MessageIDFormat' in the advanced settings of the SMPP Gateway to 'Numeric' or 'Alphanumeric' and see if that solves the issue. If you still do not see the status updates then I would like to see the communication log of the SMPP Gateway. You can send the log to dms@diafaan.com, please make sure to include the serial number of your license in the email.

Regards, Henk

June 1, 2018
10:37 am
Djapo
Guest
Guests

Scenario:
User send SMS message on wrong telephone number
Diafaan server send SMS to SMS service via SMPP gateway.
SMS service send information that SMS is not delivered.
In SMPP log can find information that SMS has not delivered.
Status SMS message in Diafaan server is send.

How to recognize undelivered messages?

Thanks

Forum Timezone: Europe/Amsterdam

Most Users Ever Online: 494

Currently Online:
7 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Member Stats:

Guest Posters: 481

Members: 0

Moderators: 0

Admins: 1

Forum Stats:

Groups: 2

Forums: 3

Topics: 739

Posts: 2539

Newest Members:

, Henk Helmantel

Administrators: Henk Helmantel: 876