Support forum

Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_TopicIcon
Send log takes long time
sp_NewPost Add Reply sp_NewTopic Add Topic
June 19, 2024
9:08 am
Henk Helmantel
Admin
Forum Posts: 1502
Member Since:
May 28, 2013
sp_UserOfflineSmall Offline

Unfortunately I am away from the office at the moment and not able to test things out. But a general recommendation is to keep the send log as small as possible. If the log database table gets too large, the database queries will take longer and longer long to process.

If the issue is mainly with the send log of the SQL Connector then it might help to increase the MaximumBatchSize value in the advanced settings of the SQL Connector. But this probably won't help if the database is already very large.

Regards, Henk

June 19, 2024
8:05 am
Adam
Guest
Guests

Hi Henk,

Thanks for your reply.

I wanted to mention that we are also experiencing this issue with the SMPP connector. When a user sends 50,000 SMS or more, the send log experiences significant delays before it begins inserting records into the SQL server log. Our server has 256GB of RAM, a W225 Xeon CPU at 3.00 GHz, and an NVME HDD.

Should we increase the message limit to 1000, or should we lower it to maintain the health of the connectors and avoid high delays in the send log?

Please advise.

Thanks,

June 19, 2024
7:57 am
Henk Helmantel
Admin
Forum Posts: 1502
Member Since:
May 28, 2013
sp_UserOfflineSmall Offline

Hello Adam,

The web application in Diafaan SMS Server is not really designed for bulk SMS. It is designed to provide a simple way to send SMS messages manually and view the received messages. By default the number of messages per user in the message log of the web is limited to 1000 messages. If you have increased that number, or if you have a large number of users, that might cause the delays.

Apart from the limit in the send log, or using a faster server, I can't think of any suggestions to increase the speed of the send log in the Web Connector.

Regards, Henk

June 18, 2024
6:22 pm
Adam
Guest
Guests

Hi Henk,

We have a .NET Core API gateway set up with four web connectors using round-robin load balancing. However, when any connector handles more than 50,000 SMS, messages continue to be sent to the gateway normally, but there is a significant delay in processing the send log. Sometimes, it takes over an hour for the messages to appear in the send log. This delay is causing issues for customers who cannot see their sent message logs promptly.

Do you have any suggestions on how we can resolve this issue? Any advice would be greatly appreciated.

Forum Timezone: Europe/Amsterdam

Most Users Ever Online: 529

Currently Online:
7 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Member Stats:

Guest Posters: 677

Members: 0

Moderators: 0

Admins: 1

Forum Stats:

Groups: 2

Forums: 3

Topics: 1149

Posts: 3928

Newest Members:

, Henk Helmantel

Administrators: Henk Helmantel: 1502