Support forum

Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_TopicIcon
Problem : lost messages.
sp_NewPost Add Reply sp_NewTopic Add Topic
March 1, 2018
8:45 pm
Henk Helmantel
Admin
Forum Posts: 1488
Member Since:
May 28, 2013
sp_UserOfflineSmall Offline

Hello Klorane,

The only good way to find out where the problem occurs is to enable communication logging for the modem and check all outgoing and incoming messages to see if the messages are really sent and how many of those messages are received.

If your license is still in the free update and support period you can send this communication log, the send log (menu options 'File-Export-Send log') and the receive log (menu options 'File-Export-Receive log') to dms@diafaan.com and I can do this analysis for you. Please make sure to include the serial number of your license in the email.

Regards, Henk

March 1, 2018
7:00 pm
klorane
Guest
Guests

hello Henk,

i have problem.

I made php script that every hour sends an sms to the modem to check that everything works fine.

1 - First : my script php insert ligne in messageout (mysql) 1 ligne/hour.

Message is sent.

2 - i see in messagelog : status code 200 = ok

3 - but in messagein somestimes : message isn t there.

on 24 messages/1 day (1message/hour) i lost : 3/4 messages

in diafaan :

in SendLog : 200 success. Message Accepted by modem....
ReceivedLog... : 0 message

Statistic :
51 messages sent (no errors : status 200)
44 message received

Lost 7.(13%)

it's problematic

Klorane

Forum Timezone: Europe/Amsterdam

Most Users Ever Online: 529

Currently Online:
3 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Member Stats:

Guest Posters: 672

Members: 0

Moderators: 0

Admins: 1

Forum Stats:

Groups: 2

Forums: 3

Topics: 1141

Posts: 3899

Newest Members:

, Henk Helmantel

Administrators: Henk Helmantel: 1488