Support forum

Hello Divya,

With SMS there is no direct relation between sent and received messages. In normal phone to phone messaging this is not really an issue because the messages are presented as a conversation between two people. Diafaan SMS Server sends the messages from multiple users through one SIM card and when it receives a message it does not know if it is a reply to another message or not.

The Email Connector and the Web Connector both have an option 'Reply to user/email, expires after ...'. When this option is enabled, Diafaan SMS Server will send the received message to the last person that has sent a message to that number. This is not 100% reliable but usually the reply will end up in the inbox of the correct user or to the correct email address.

Regards, Henk