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No active gateway available for ... message(s).removed from send list
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October 12, 2022
1:05 pm
Henk Helmantel
Admin
Forum Posts: 1499
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May 28, 2013
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Hello Sarah,

This error indicates that for some, or all, of the messages there is no active gateway available to send the messages. The most common reason for this error is that a gateway is removed or that a gateway has been down for a certain time and is marked as unavailable. You can increase the timeout time for all the gateways in the advanced settings of the general options. The messages stay in the send queue as long as they have one or more active gateway associated with them, even if the gateway

Interruptions in the connection to the database server in the SQL Connector do not cause this error.

Regards, Henk

October 11, 2022
2:10 pm
Sarah
Guest
Guests

Hi,

Event Log : No active gateway available for ... message(s).removed from send list

When the connection between the Diafaan software and the Database Server is interrupted, it immediately deletes all the messages in the queue. Is it possible to not delete all the messages in the queue after disconnection (or delete only the first message) and sleep for a certain time and try to send the rest of the queue again?

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