Support forum

Hello Robert,

There are a few possible reasons why the POP3 email to SMS does not work in your set up:

1. The email is retrieved from the POP box by another email program
2. Diafaan SMS Server encounters an error when trying to read the GMail POP box
2. Diafaan SMS Server cannot find a valid mobile number in the subject line

First, you should make sure that the GMail POP box does not contain any emails before you start testing. If there are too many emails in the POP box, retrieving the email can take so long that it seems that nothing is happening.

Second, you can check the event log of the Email Connector to see if there are any errors pointing to a problem retrieving the email or extracting the mobile number from the email. To see the event log, click on the Email Connector and select the 'Events' tab page.

Third, you can enable communication logging for the Email Connector to check if the POP client connects to the GMail POP box and retrieves any mail.
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The SMTP set up you describe would't work, even if Outlook allowed it. What would happen is that Outlook sends the message to an SMTP relay server on the Internet and this server would not know what to do with it because it does not know where domain 'NS-WW2493' is located.

If you want to send messages from Outlook to Diafaan SMS Server on the same computer you have to add a new email account to Outlook and set the outgoing SMTP server to 'localhost' or '127.0.0.1'. You can then select this account when you send an email and Outlook will send the message directly to the SMTP server in Diafaan SMS Server and not to the Internet.

Regards, Henk