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Diafaan SMS server hangs
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September 24, 2014
2:49 pm
Henk Helmantel
Admin
Forum Posts: 554
Member Since:
May 28, 2013
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Thank you for the configuration file and the event log.

The problem seems to be that the messages are loaded too fast into the SQL Connector. Since you use a relatively complicated routing scheme, Diafaan SMS Server has to do a lot of work to calculate the routing of each message. Normally this is not a problem, the SQL Connector loads the messages in batches of 500 and with an interval of 5 seconds. This gives Diafaan SMS Server enough time to do the routing calculations and handle the rest of the work it has to do.

However, you have set the 'MaximumBatchSize' property of the SQL Connector to 5000 and the 'DatabaseCheckInterval' property to 1 second and this overloads the routing calculations in Diafaan SMS Server.

I recommend that you set the 'DatabaseCheckInterval' property back to 5 seconds and the 'MaximumBatchSize' property back to a value of 500 (or lower) to throttle the number of messages that are loaded simultaneously in Diafaan SMS Server.

The reason that the messages are lost is most likely that, because of the overload, the messages are still being processed when you stop Diafaan SMS Server and not yet stored in the internal message queue database. When Diafaan SMS Server is forcefully closed, the messages that are still in memory are lost.

Regards, Henk

September 23, 2014
1:48 pm
Henk Helmantel
Admin
Forum Posts: 554
Member Since:
May 28, 2013
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Hello Sarfaraz,

Can you send the configuration file of your installation of Diafaan SMS Server and the event log to dms@diafaan.com? The configuration file is saved to file with the menu options 'File-Export-Configuration'. The event log can be saved to file with the menu options 'File-Export-Event log'. If you are not using the latest version of Diafaan SMS Server, I would also like to know the version number of the program that you are using currently.

I am not sure that I understand the send scenario that you are describing correctly, can you explain in more detail when the problem occurs and what you have to do to replicate the problem?

Regards, Henk

September 23, 2014
10:53 am
Sarfaraz Kasmani
Guest
Guests

Dear Henk,

Hope you are fine, from some days we are facing issues when we are creating the below scenario.

We have 2 gateways Primary and Backup in the primary gateway we have only for address
-919910*,919677*,919890*,919571*,919631*,919898*,919932*,919908*,919957*,919949*,919678*,919559*,919771*,919163*,919724*,919550*,919662*,919816*,919179*,919945*,919996*,919652*,919866*,919970*,919636*,919900*,919958*,919805*,919546*,919928*,919800*,919500*,919005*,919746*,919894*,919862*,919915*,919567*,919001*,919845*,919937*,919784*,919725*,919618*,919933*,919162*,919897*,919989*,919987*,919741*,919503*,919096*,919779*,919166*,919556*,919729*,919791*,919602*,919831*,919572*,919952*,919956*,919591*,919995*,919974*,919760*,919893*,919880*,919635*,919980*,919651*,919665*,919561*,919971*,919959*,919701*,919611*,919006*,919198*,919799*,919963*,919840*,919944*,919801*,919668*,919929*,919632*,919878*,919940*,919661*,919680*,919967*,919717*,919002*,919901*,919936*,919849*,919777*,919633*,919650*,919896*,919892*,919199*,919597*,919906*,919955*,919740*,919994*,919601*,919634*,919557*,919934*,919790*,919589*,919789*,919871*,919975*,919573*,919685*,919178*,919622*,919629*,919972*,919794*,919730*,919998*,919752*,919560*,919177*,919502*,919007*,919660*,919003*,919860*,919818*,919981*,919939*,919612*,919902*,919704*,919829*,919793*,919960*,919810*,919903*,919895*,919566*,919630*,919876*,919931*,919766*,919596*,919600*,919935*,919686*,919558*,919954*,919950*,919748*,919993*,919679*,919815*,919797*,919973*,919731*,919663*,919867*,919621*,919997*,919535*,919695*,919872*,919755*,919008*,919501*,919676*,919938*,919004*,919000*,919547*,918890*,918107*,918056*,918128*,918018*,918870*,918106*,918146*,918129*,918800*,918008*,918105*,918126*,918003*,918016*,918897*,918084*,918009*,918085*,918127*,918809*,918002*,918894*,918011*,918971*,918953*,918972*,918974*,917869*,917739*,917602*,917607*,917702*,917708*,917742*,917760*,917600*,918978*,918979*,917250*,917259*,917568*,917893*,917894*,917895*,917896*,917897*,917898*,917709*,917738*,918861*,918967*,918968*,918969*,918658*,918670*,918754*,918755*,918756*,918757*,918769*,918790*,918826*,918827*,918853*,917505*,918527*,918600*,918511*,918521*,918374*,918427*,918400*,918420*,918130*,918179*,918294*,918295*,918197*,918349*,918508*,918220*,918171*,917387*,917388*,917389*,918116*,918290*,918292*,9184940*,9184939*,9184938*,9184930*,9184929*,9184928*,9184920*,9184919*,9184918*,9184910*,917190*,917191*,917192*,917193*,917194*,917195*,919834*,9188129*,9188128*,9188120*,9188119*,9188118*,9188110*,9187618*,9187610*,9187619*,9187539*,9187328*,9187318*,9187319*,9187320*,9187308*,9187309*,9187310*,9187298*,9187299*,9187300*,9186278*,9186279*,9186280*,9186268*,9186269*,9186270*,9186298*,9186290*,9186289*,9186288*,9185858*,9185848*,9185849*,9185850*,9185838*,9185839*,9185840*,9185828*,9185829*,9185830*,9185728*,9185720*,9185719*,9185718*,9185710*,9185709*,9185708*,9185700*,9185699*,9185698*,9184748*,9184740*,9184739*,9184738*,9184730*,9184729*,9184728*,9184720*,9184719*,9184718*,9184580*,9184579*,9184578*,9184570*,9184569*,9184568*,9184560*,9184559*,9184558*,9184550*,9184549*,9184548*,9184540*,9184529*,9184528*,9184520*,9184519*,9184518*,9184510*,9184509*,9184160*,9184159*,9184158*,9184150*,9184149*,9184148*,9184140*,9184139*,9184138*,9184130*,9182890*,9182889*,9182888*,9182880*,9182849*,9182848*,9182840*,9182839*,9182838*,9182830*,9181758*,9181750*,9181749*,9181748*,9181740*,9181739*,9181738*,9181730*,9181729*,9181728*,9181720*,9181709*,9181708*,9181700*,9181599*,9181598*,9181590*,9181589*,9181588*,9181580*,9181398*,9181390*,9181389*,9181388*,9181380*,9181379*,9181378*,9181370*,9181369*,9181368*,9181360*,9181359*,9181358*,9181350*,9181349*,9181348*,9181340*,9181339*,9181338*,9181330*,9181329*,9181328*,9181320*,9181319*,9181318*,9181310*,9181199*,9181198*,9181190*,9181189*,9177838*,9177830*,9177829*,9177828*,9177820*,9177819*,9177818*,9177810*,9177799*,9177798*,9177669*,9177668*,9177660*,9177659*,9177658*,9177650*,9177649*,9177648*,9177640*,9177639*,9177559*,9177560*,9177568*,9177569*,9177570*,9177578*,9177579*,9177580*,9177588*,9177589*,9177528*,9177529*,9177530*,9177538*,9177539*,9177540*,9177548*,9177549*,9177550*,9177558*,9177490*,9177498*,9177499*,9177500*,9177508*,9177509*,9177510*,9177518*,9177519*,9177520*,9177590*,9177598*,9177599*,9177618*,9177619*,9177620*,9177628*,9177629*,9177630*,9177638*,9177259*,9177260*,9177268*,9177269*,9177270*,9177278*,9177279*,9177280*,9177288*,9177289*,9177189*,9177188*,9177180*,9177179*,9177178*,9177170*,9177169*,9177168*,9177160*,9177159*,917545*,917544*,917543*,917676*,917680*,917710*

and in backup we are allowing all so when the number of message sent are more than 5000 and not on this 2 gateways on some other gateways it hangs and then stop sending all the messages then we have to end task and start everything again in the mean while it miss out all the message is has taken for processing and doesn't even log in messagelog. They are all lost. Can you suggest us something which can help resolve this issue.

THanks
Sarfaraz Kasmani

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