At the moment, it is not possible to move a message from the inbox of the administrator to the inbox of another user. I will put this feature on the wish-list for the web application but at the moment we have no plans to update the web application and it will probably take a while before this feature is implemented.
The latest version of Diafaan SMS Server is just released so it will take a couple of months before the next version is ready. However, we have already implemented the message template feature in the Web Connector and I can send you the development plugin if you are willing to try it. Please be aware that this is a development version and that we have only done basic testing on it.
One more question, In the new version. is there gonna be a way to forward messages that arrive in the admin's inbox to the recipient inbox manually once we determine who it belongs to? Also, when do you think the new version is gonna come out?
Don't feel bad about it, it is a common mistake with the reply functionality in both the Email Connector and the Web Connector.
At the moment, there is no solution to this problem. In the next version of Diafaan SMS Server it will be possible to re-write the number format immediately after they are received in the connector with a message template function equivalent to the same feature in the gateways. For the moment, the only stop-gap solution is what you already did, educate your users.
Man I feel so bad for wasting my time and your time on this. I was wondering how come all the users are receiving their replies but this person and I didn't check the number format he was sending the texts to. He didn't add +1 in front of the numbers. Therefore when the replies came back, it would go to the server but not the user.
I had to retrain him and I apologize to you for the time wasted. I should've caught this myself.
You are right that if you set the 'Move received SMS messages to inbox' option for a user, he or she will get all received messages in the inbox, including the messages that are meant for another user.
I assume that you want to route replies to SMS messages that are sent by one of the users of the web application to the inbox of the user that originally sent the message. You should be aware that the SMS system was never designed with this scenario in mind. This means that it is not 100% guaranteed that Diafaan SMS Server can detect whether a received SMS message is a reply to a previously sent message and that it will not always be able to match it to the right user.
Diafaan SMS Server matched the reply to the user by comparing the destination phone number of the original message with the sender phone number of the received message. If they are the same then there is a match. However, Diafaan SMS Server can only match the numbers when they are exactly the same, if you send a message in a local number format, like '07848000000', and the reply is received with International number format '+447848000000' the numbers will not match and the received message is not sent to the right user.
I suspect that this is happening in your situation. If that is the case, you just have to make sure that all messages are sent with the right number format.
I just did some testing with my account, and it seems that for some reason the function doesn't work properly here. I had stopped all activities and only ran test texts and they don't get forwarded anymore.
OK, the option 'Move received SMS messages to inbox" is not set on any of the users. My understanding was, and I got the results that if I enabled this option on all users, then everybody would see each other's incoming texts. I have one user whose incoming texts don't go to him and his is busting my tail.
All others get distributed correctly.
I am confused as what each function should do. The manual doesn't have a clear explanation of this and I don't have any other way to test this.
Incoming messages are stored in the inbox of one of the users for one of the following two reasons:
- The option 'Reply to user, expires after...' is enabled.
When a user sends a message to a mobile phone and the user of the phone sends a reply, the message is stored in the inbox of the original sender. This is only possible when the received number matches the sent number exactly and the message will only be stored in the inbox of the last sender of a message to this specific mobile phone number. Because of the technical characteristics of the SMS system, it is never certain that a received message is a reply on a previous message. That means that this option is not 100% reliable.
- In the settings for the user in the web interface, the option 'Move received SMS messages to inbox' is enabled.
All received messages are stored in the inbox of this user.
If one of these conditions are met, the message is stored in the inbox of one or more users and not in the inbox of the administrator.
I never activated "Forward received SMS messages to Website". The only one I had was "Forward to "Admin" inbox only when undeliverable" It never reaches the user inbox and only comes to the Admin. Now, even though I unchecked that, it still does NOT forward the message to the user and only keeps it in the Admin inbox. I have the expiry for "Reply to user set at 4 days."
The option 'Only when undeliverable' means that the message is stored in the inbox of the administrator only when it was not already stored in an inbox of another user. It is separated from the option to forward received messages to a website.
This means that the received message might be forwarded to your website but, since it was not stored in the inbox of one of the users, it will still be stored in the inbox of the administrator.
Can you let me know if you have the 'Only when undeliverable' option enabled and still see the message in the inbox of one of the users and also in the admin inbox?
On a straight installation, I checked the web connector's Receive SMS page to: Forward to Admin "inbox" and chose Only when undeliverable. But what happens is all the responses come to Admin, not only the undeliverabls.
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