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Clickatell routing error
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July 21, 2018
3:25 pm
Henk Helmantel
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Forum Posts: 934
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May 28, 2013
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Hello Leroy,

This error means that Clickatell does not know where to send the message or that the message cannot be routed through the standard networks that Clickatell uses. The 'mo=1' addition tells Clickatell to use more reliable and usually more expensive networks to deliver the messages.

Normally, Clickatell should be able to deliver the messages if you specify the 'mo=1' option and if you use international formatting of the destination address (in the form of: '+'). But it is possible that Clickatell does not have a route to deliver the messages to the network of the destination or that the charge will be higher than the maximum charge in the routing profiles in your Clickatell account.

If changing the maximum credits in the routing profiles does not work then it is best to contact Clickatell. They will probably be able to tell you why they can't deliver your messages.

Regards, Henk

July 21, 2018
1:37 am
Leroy
Guest
Guests

Within the Diafaan Server I added the additional Http parameter mo=1 Still get the same error. Updated to the latest version and still have the save issue as above. Any other suggestions.

Thanks

November 18, 2016
8:56 am
Henk Helmantel
Admin
Forum Posts: 934
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May 28, 2013
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- Open the Clickatell Gateway settings and select Advanced
- Set the 'DefaultFrom' property to your sender phone number
- Set the 'HttpParameters' property to 'mo=1'

The Clickatell Gateway in Diafaan SMS Server is send only, it is not able to retrieve reply SMS messages from Clickatell. The Clickatell service in the HTTP Gateway of the basic- and full edition of Diafaan SMS Server can process received messages. If you want to set up 2-way messaging using Diafaan SMS Server and Clickatell you'll have to use the HTTP Gateway instead of the Clickatell Gateway.

Regards, Henk

November 18, 2016
4:47 am
rhaber123
Guest
Guests

Clickatell is not routing the messages sent through Diafaan.

when I click send, the log says that the gateway sent the message.
just few seconds after, I get a failed status and the following error message:
Status: 301: Error: Status error received after the message was accepted by the Clickatell gateway.
Error: 9: The routing gateway or network has had an error routing the message.
Message: test3333333333
=======================================================
I contacted clickatell about their "error routing" and this is their reply:

Hi Richard,

Thank you for contacting Clickatell

The issue is that you have not specified to use the 2-way number when sending the messages. You will need to specify the following additional parameters in your code:

mo=1 (this activates 2-way messaging)
from=XXXX (Specifying your 2-way number as the source address)

For example:
https://api.clickatell.com/http/sendmsg?user=XXX&password=XXX&api_id=XXX&mo=1&from=XXX&to=Destinationaddress&text=message+content ;

If you need any further assistance, please feel free to reply to this email.

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