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SMPP error: Invalid Password - IP connection closed.
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February 26, 2023
4:23 pm
Patrick Cobba
Guest
Guests

Hello Henk,

please informed that the following has been fixed and are working fine.
1. SMPP Connector
2.SQL Connector

i will attempt to configure the HTTP connector to be connected to a Radius server and i will update you on the outcome

February 26, 2023
3:41 pm
Patrick Cobba
Guest
Guests

Hello Henk,
thanks a lot for the support, SMPP is working now.
i have configured the SQL connectors but it is not coming up
i have shared with you via email the event log and the configuration
please kindly support.
regards
patrick

February 26, 2023
2:49 pm
Patrick Cobba
Guest
Guests

ok, i have been able to connect now,
i am currently trying to create the SQL connector to connect to the database to enable me send bulk messages

February 26, 2023
2:46 pm
Henk Helmantel
Admin
Forum Posts: 1499
Member Since:
May 28, 2013
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The admin account name cannot be changed but there are two ways to add new users to the SMPP server.

The easiest way is to add a Web Connector and use the browser app of the Web Connector to add new users. In the 'SMPP Server' settings of the SMPP Connector you can select option 'Use user list from...' to apply the users of the Web Connector to the SMPP Connector.

The second way is to use an HTTP callback script, this is more powerful but also more complicated and requires that you write a small script in C# or PHP to handle the logons from the SMPP Connector.

Regards, Henk

February 26, 2023
1:06 pm
Patrick Cobba
Guest
Guests

you were right Henk, and thanks. a lot for the support
No sooner i used the user name "admin" the Local SMPP gateway came up (which was not coming up before)
How can i change the user name from admin (to something else other than admin, because to remote SMPP gateway server is not expecting user name "admin)

February 26, 2023
11:54 am
Henk Helmantel
Admin
Forum Posts: 1499
Member Since:
May 28, 2013
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I had another look at the configuration file and it is likely that you problems with the SQL Connector are caused by an incomplete setup process. The result of this is that your Microsoft SQL Server Express database is not linked properly with the data fields in Diafaan SMS Server.

You can set up the database with the following steps, this procedure assumes that Microsoft SQL Server Express is installed on your local computer:
- Remove the SQL Connector from Diafaan SMS Server
- Add a new SQL Connector
- Select 'Microsoft SQL Server Express' end press the 'Next' button
- Press the 'Test' button and if the test is successful press the 'Next' button
- Press the 'Create database' button, then press the 'Test' button and if the test is successful press the 'Next' button
- Finish the setup of the SQL Connector.

If all of these steps succeed, the database is created and the SQL Connector is linked to the database. There can be errors when you create the database (for instance when it already exists) but the important thing is that all the tests with the 'Test' button are successful.

If the database cannot be created then it is likely that the standard local SYSTEM account where the Diafaan SMS Server service runs on, does not have the right to create the database. You can add this right in the Microsoft SQL Management Studio with the following steps:
- Log in to the Microsoft SQL Management Studio
- Select 'Security'
- Select 'Logins'
- Double click on 'NT AUTHORITY/SYSTEM'
- Select 'Server roles'
- Add the necessary server roles (at least 'dbcreator') and click OK.

Regards, Henk

February 26, 2023
10:34 am
Henk Helmantel
Admin
Forum Posts: 1499
Member Since:
May 28, 2013
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Thank you for the configuration file. Can you also send me the event log that I asked for? Without it it is not possible for me to determine what could be wrong with the settings of the SQL Connector.

I see from the configuration that your SMPP Gateway is connected to the internal SMPP Connector in Diafaan SMS Server and that you have set up the SMPP Connector to only use the 'admin' account. This means that you have to use 'admin' as the user name in the SMPP Gateway and the admin password that you entered when you installed Diafaan SMS Server as the password (you can change the administrator password in the settings 'Options-Administrator-Change password').

Regards, Henk

February 26, 2023
1:45 am
Patrick Cobba
Guest
Guests

Hello Henk,

i have sent the logs as requested.

February 25, 2023
2:50 pm
Henk Helmantel
Admin
Forum Posts: 1499
Member Since:
May 28, 2013
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Thank you for the log file.

The SMPP server returns error 0xE ESME_RINVPASWD when Diafaan SMS Server tries to log on, that means that the user name and/or password is incorrect. It is also possible that there is another reason why the SMPP server refuses the logon attempts, but the most likely explanation is a wrong user name or password. Are you certain that the user name and password are correct?

For the error in the SQL Connector I would like to see the configuration file (select 'File-Export-Configuration') and the event log (select 'File-Export-Event log'). You can send these two files to email address dms@diafaan.com again.

Regards, Henk

February 24, 2023
6:55 pm
Patrick Cobba
Guest
Guests

i have shared the log via email.
it can be seen from the email sent to you that the remote SMPP-sever is reachable and is up
both the remote gateway and the smpp connector are ok.
only My gateway & the Connectors to my SQL connector are not up

February 24, 2023
4:06 pm
Henk Helmantel
Admin
Forum Posts: 1499
Member Since:
May 28, 2013
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'Invalid password' means that the connection to the SMPP server is OK, it can't be a connection or firewall issue because then the error would not refer to an invalid pass but it would be something like 'Connection to SMPP Server failed, check IP number and port'.

It is clear from the error message that the user ID and/or password that you use are not accepted by the SMPP server.

I would like to see the log from the link that appears after you use the 'Test' button when you create a new gateway. You can send the log file to email address dms@diafaan.com.

Regards, Henk

February 24, 2023
10:19 am
Patrick Cobba
Guest
Guests

hello Henk,

i tried severally but it still failling. i thought at first it was a restriction from my firewall , but even after changing it it is still failing , i deleted and recreated the gateway with no special characters but it is still the same issue.

January 28, 2023
1:38 pm
Henk Helmantel
Admin
Forum Posts: 1499
Member Since:
May 28, 2013
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Hello Patrick,

This error indicates that the user ID and/or password for the SMPP connection is not valid. If you have a password that is longer than 8 characters, or contains special (Unicode) characters, it could also cause this error since the official maximum password length for SMPP is 8 characters and not all SMPP servers and clients support longer passwords.

Regards, Henk

January 27, 2023
10:30 pm
Patrick Cobba
Guest
Guests

please be informed that i keep getting this error even when i created a fresh Gateway instance.
please how can i fix this

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