We have had another report about a similar problem with the PORTech MV-372, unfortunately we never received further feedback from this user and I do not know if the issue was resolved.
I would like to see the full communication log for the modem, is it possible to send the log to email@example.com? On this webpage you can find instructions how to enable communication logging. A log of 10-15 minutes would be ideal.
i'm trying to set up the demo version, in order to buy the full once all is going well.
I'm having difficulties setting up my mv372 gateway, the configuration is very simple: all is default, create a gateway, portech one, then insert the ip address, the username and the password. When i click on test button it fails and this is the message:
- Open port: TCP/IP:115200,n,8,1:192.168.60.241:23
- Logon parameters: username:@voip;password:@1234;]@module1;got!!
< user level = admin.
< command: logout, module1, module2, state1, state2, info.
< getting module 1 ...
If i go on, ignoring the error, the gateway is always in initializing state... in the events i have:
EventTime Event Source
28/06/2013 14:31:02 Serial port closed. GSM Modem Gateway
28/06/2013 14:31:00 Serial port "TCP/IP:115200,n,8,1:192.168.60.241:23" open. GSM Modem Gateway
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