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Portech MV-370 - loop initializing > Ready > TRying to connect...
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May 8, 2018
11:37 am
Henk Helmantel
Admin
Forum Posts: 852
Member Since:
May 28, 2013
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Thank you for the communication log. The reason for the reboots is that the modem contains a lot of received messages in the memory and when Diafaan SMS Server tries to read the messages from the modem it takes so long that it triggers a timeout error in Diafaan SMS Server.

We will fix this in the next version of Diafaan SMS Server. In the meantime, I can send you a plugin for the GSM Modem Gateway that will not trigger the timeout when the modem memory contains a large amount of messages.

Regards, Henk

May 7, 2018
10:18 am
Henk Helmantel
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Forum Posts: 852
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May 28, 2013
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If you send the communication log of the modem to email address dms@diafaan.com I can have a look to see what the cause of the problem could be. Please make sure to include the serial number or purchase order number of your license in the email.

Regards, Henk

May 4, 2018
6:25 pm
Marco
Guest
Guests

mmm there are something that doesn't works.

I want to use Diafaan as SMS receiver server from Portech MV-370.

Actualy what i've done:

- updated firmware of Portech MV-370 from v10.160 to v.10.386
- resetted to default
- rebooted
- settled up a new IP address
- uninstalled Diafaan
- reinstalled Diafaan
- settled up again Diafaan with new GSM Modem Gateway with "V" green feedback from software
but... but...
1 - Initializing modem
2 - Ready to send and receive messages (and software get info about imei etc from portech)
3 - Trying to connect to...

It loop again.. now nobody is trying to connect to Portech except Diafaan

May 4, 2018
1:56 pm
Henk Helmantel
Admin
Forum Posts: 852
Member Since:
May 28, 2013
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Yes, the PORTech MV-370 can be used as a VOIP gateway or the internal modem module can be accessed by programs as Diafaan SMS Server, not both at the same time.

Regards, Henk

May 4, 2018
12:18 pm
Marco
Guest
Guests

Hello,

Yes i'm actualy have a PBX (Elastixk) using the Portech as Voip Gateway.

Are you talking about is not possibile to have both working on portech? so i have to choose between PBX or Diafaan?

May 4, 2018
11:29 am
Henk Helmantel
Admin
Forum Posts: 852
Member Since:
May 28, 2013
sp_UserOfflineSmall Offline

Hello Marco,

There could be a number of reasons why Diafaan SMS Server continuously tries to reboot the modem. It is possible that the modem reported an error when you are sending a message, if that happens Diafaan SMS Server reboots the modem and tries again. You can disable the reboot option with the 'RebootBeforeInitialization' property in the advanced settings of the GSM Modem Gateway.

It is also possible that the modem is restarted by an internal process in the modem. If you are using the PORTech modem as a VOIP gateway at the same time that it is used by Diafaan SMS Server, the two processes will interfere with each other and (re)claim access to the modem module alternately.

If you send the communication log of the modem to email address dms@diafaan.com I can have a look to see what the cause of the problem could be. Please make sure to include the serial number or purchase order number of your license in the email.

Regards, Henk

May 3, 2018
7:54 pm
Marco
Guest
Guests

Hello,

I'm trying your software with portech mv-370 following screenshot of the version: https://s.nimbus.everhelper.me/share/1697991/ii8fgfieiq2q5bz71f4m

Diafaan server light after validated setup continue loop:

1 - Initializing modem
2 - Ready to send and receive messages (and software get info about imei etc from portech)
3 - Trying to connect to...

It continue loop and doesen't works.

What can i do? Can you help me pls?

Thanks

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